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Parks and recreation services in Markham
Markham, Ontario, Canada
Markham, Ontario: parks and recreation services. Find local rules, practical steps, useful answers and official service links.
Key information
Markham recreation uses an account system that replaced EZREG. Keep family profiles and address details correct before booking. Waitlist offers last 48 hours, and joining the pre-queue early does not guarantee the first registration place.
On this page
At a glance
| Question | Quick answer |
|---|---|
| Will my old EZREG ID and PIN work? | No. EZREG was retired in September 2023. The current system needs its own account and client ID. |
| How do I add my child or another family member? | Open My Info and choose Add Family Member. Complete the participant’s details before registering them. |
| How long does a waitlist offer last? | Forty-eight hours after the system email. If not accepted, the place passes to the next person. |
Sources: Registration and General Information | City of Markham
Plan your next step
- Choose the task
Find the activity, place, booking or assistance route you need.
- Check the rules
Match the age, residency, access and timing requirements.
- Plan or book
Use the named provider to finish registration, apply for help or plan the visit.
Choose your activity or service
Will my old EZREG ID and PIN work?
No. EZREG was retired in September 2023. The current system needs its own account and client ID.
Source: Registration and General Information | City of Markham
How do I start a new registration account?
Choose Sign Up in the city registration system. A temporary password arrives from communication@xplorrecreation.com, then you set a personal password.
Source: Registration and General Information | City of Markham
Does entering the queue early guarantee priority?
No. The pre-queue randomizes access among the people waiting before registration opens.
Source: Registration and General Information | City of Markham
Booking, access and participation
How do I add my child or another family member?
Open My Info and choose Add Family Member. Complete the participant’s details before registering them.
Source: Registration and General Information | City of Markham
When is online registration complete?
After payment and agreement to the waiver. The main account contact receives the receipt and confirmation by email.
Source: Registration and General Information | City of Markham
How do I register by phone?
Call 905-477-5530 with the client account, course barcode and a valid Visa, Mastercard or American Express card ready.
Source: Registration and General Information | City of Markham
Other rules and useful help
How long does a waitlist offer last?
Forty-eight hours after the system email. If not accepted, the place passes to the next person.
Source: Registration and General Information | City of Markham
Where can I see waitlisted courses?
Open Attendance History on the client page and look for courses marked Waiting.
Source: Registration and General Information | City of Markham
Why might I see no qualifying fees?
Check that the account address is complete and accurate. Contact customerservice@markham.ca if the issue remains.
Source: Registration and General Information | City of Markham
Can I withdraw online?
The page allows online withdrawal up to seven days before the start, subject to the refund policy. Transfers use a Transfer Request Form; late requests need staff help.
Source: Registration and General Information | City of Markham
Local service links
These are the service sources used for this Markham guide. Use their current forms, calendars and notices when completing a task.
Sources: Registration and General Information | City of Markham