Lease Portfolio Manager
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Acura of Thornhill, Thornhill, ON L4J1A1
Acura of Thornhill is looking for an experienced and results-driven Lease Portfolio Manager to join our team. As part of Lithia & Driveway, one of North America’s largest automotive retailers, this is an exciting opportunity to grow your career with a leading automotive organization.
In this role, you will focus on business development, customer retention, and portfolio management by leveraging our lease, finance, and service customer databases. You will proactively connect with customers approaching maturity, identify renewal and vehicle replacement opportunities, and promote cash, lease, and finance options.
You will play an important role in strengthening long-term customer relationships, driving repeat business, and delivering an exceptional Acura ownership experience.
Why Join Our Team?
So why should you grow your career with Pfaff Automotive? We don't just offer jobs - we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.
At Lithia & Driveway, you'll find:
- Real opportunities for advancement across a national network
- Leadership development and training through our internal learning programs
- A high-performance culture that recognizes and rewards results
- The ability to influence store success and shape your team
What You'll Do
- Manage the dealership’s lease and finance customer portfolio.
- Proactively contact customers regarding lease/finance maturities, renewals, and vehicle replacement opportunities.
- Generate business through lease, finance, and service customer databases.
- Promote customer retention, repeat business, and cash, lease, and finance renewal opportunities.
- Educate customers on lease-end options, Acura products, programs, accessories, and warranty options.
- Assist with credit applications, payment options, sales agreements, and required documentation.
- Maintain accurate customer records, appointments, and follow-ups in One-Eighty.
- Maintain strong product knowledge and work collaboratively with Sales, Financial Services, and Service teams.
- Support dealership retention targets and deliver an exceptional customer experience.
- Maintain confidentiality of customer information and report to the General Manager.
What You'll Bring
- Minimum 2 years of experience in automotive leasing, portfolio management, automotive sales, lease administration, or a similar role.
- Valid OMVIC licence.
- Valid Ontario driver’s licence and clean driver’s abstract.
- Experience with One-Eighty and CDK is considered an asset.
- Proficiency with Microsoft Office, including Excel and Outlook.
- Strong sales, negotiation, business development, and customer-retention skills.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer-service abilities.
- Highly organized with excellent attention to detail and follow-up skills.
- Ability to effectively manage multiple customers, appointments, and deadlines.
- Results-driven and comfortable working in a fast-paced dealership environment.
- Ability to collaborate effectively with dealership employees and management.
- Ability to maintain the confidentiality of sensitive customer and dealership information.
Total Rewards
Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:
- Pay : Earnings potential ranging from $80,000 to $140,000 (commission and performance-based bonuses).
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Disability Coverage
- Life Insurance
- RRSP Plans
- Employee Stock Purchase Plan
- Professional Development & Growth Opportunities
- Vehicle Purchase Discounts
- Employee Assistance & Wellness Programs
Vacancy: This is an additional position.
Schedule: Times vary, full-time, onsite
We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.
Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process
Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
Key Words: Lease Portfolio Management, Automotive Leasing, Lease Renewals, Lease Maturity, Customer Retention, Client Portfolio Management, Automotive Sales, Business Development, Finance Renewals, Vehicle Upgrades, Customer Relationship Management, Lead Generation, CRM Management, One-Eighty, CDK, Customer Experience, Lease-End Options, Sales & Finance, Client Follow-Up, Dealership Operations, Acura / Luxury Automotive
