Company Description InsureLine Brokers (Enterprise) Inc. is an independently owned and operated insurance brokerage based in Pickering, Ontario, with a primary focus on commercial insurance.
Located in the growing and dynamic community of Pickering, InsureLine Brokers (Enterprise) Inc. reflects an entrepreneurial culture and commitment to professional growth. Team members work in a collaborative environment that prioritizes client service and long-term relationships.
Role Description The CSR - Commercial Lines - RIBO Licensed role is a full-time hybrid position based in Pickering, ON, with some flexibility to work from home. The individual in this role will handle day-to-day servicing of commercial insurance accounts, including processing policy changes, preparing quotes, issuing certificates of insurance, and managing renewals.
Responsibilities include responding to client inquiries, resolving coverage and billing questions, and ensuring timely and accurate documentation within brokerage systems. The CSR will communicate with underwriters and insurers to secure competitive terms, support producers with account management, and proactively identify opportunities to enhance client coverage and satisfaction.
This role requires consistent, professional client interactions via phone, email, and in person, as well as adherence to regulatory and brokerage standards.
Qualifications
- Demonstrated ability to deliver strong customer service and support, with a focus on Customer Service, Customer Support, and Customer Service Representatives experience.
- Proven commitment to maintaining high levels of Customer Satisfaction and enhancing the overall Customer Experience.
- Active RIBO license in good standing and solid knowledge of commercial insurance products and coverage.
- Experience working in a brokerage or insurance environment, with familiarity in policy processing, renewals, endorsements, and certificates of insurance.
- Strong communication and interpersonal skills, with attention to detail and the ability to manage multiple priorities in a fast-paced setting.
- Comfort with using insurance management systems and standard office software; willingness to learn new tools and processes.
- Ability to work effectively in a hybrid environment, collaborating in office in Pickering, ON, and working independently from home as required.
- Relevant education or training in insurance, business, or a related field is an asset.
