Position Summary
The IT Senior Specialist is responsible for supporting local IT operations, cybersecurity controls, and technology governance for E.SUN's Canadian operations. This role serves as the primary liaison between local stakeholders, Head Office IT teams in Taiwan, and external service providers to ensure secure, reliable, and compliant technology services.
Key Responsibilities
- Provide first-line IT support for end-user devices, Microsoft 365, network connectivity, printers, telephony, and meeting room technologies.
- Manage user access, onboarding/offboarding, and periodic access reviews.
- Maintain IT asset inventories, software licensing records, and technology lifecycle tracking.
- Support cybersecurity operations, including vulnerability remediation, security awareness initiatives, and incident response.
- Coordinate with Head Office IT teams on incidents, system changes, maintenance activities, and service-level monitoring.
- Support business continuity planning (BCP), disaster recovery testing, audits, and regulatory reviews.
- Collaborate with local vendors and service providers to ensure reliable and secure technology operations.
Qualifications
- Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
- 3+ years of experience in IT support, systems administration, or IT operations.
- Strong knowledge of Microsoft 365, Windows endpoints, identity and access management, endpoint security, and patch management.
- Experience in banking, financial services, or other regulated industries is considered an asset.
- Familiarity with IT audit, cybersecurity controls, or regulatory compliance is preferred.
- Fluent English is required. Ability to communicate in Mandarin is an asset to support collaboration with Head Office teams in Taiwan.
Additional Information
- Full-time, office-based position in Toronto.
- Occasional after-hours support may be required for incidents, maintenance activities, and disaster recovery exercises.
- Candidates must be legally eligible to work in Canada and may be required to successfully complete reference, background, and/or criminal record checks, subject to applicable laws.
- E.SUN is committed to fostering an inclusive workplace and providing equal employment opportunities. Accommodation is available upon request throughout the recruitment process in accordance with applicable legislation.
