Location: North York, Ontario
Employment Type: Temporary / Contract -Monday to Friday 9-5
Duration: To be determined based on operational requirements
Reports To: Department Team Lead
Position Overview
We are seeking a highly organized, proactive, and customer-service-oriented Temporary Order Coordinator to support our Program team.
The successful candidate will be responsible for managing daily follow-up communications with clients regarding pharmaceutical product orders placed with our suppliers. This role will focus on maintaining regular communication, monitoring outstanding orders, following up on order status, and coordinating with clients and internal stakeholders to ensure timely updates and resolution of outstanding matters.
This is an excellent opportunity for someone with strong administrative, communication, and customer service skills who can work efficiently in a fast-paced healthcare environment.
Key Responsibilities
- Conduct daily follow-up communications with clients regarding pharmaceutical product orders submitted to our suppliers.
- Contact clients by telephone and email to obtain order updates, confirm outstanding information, and provide status updates.
- Monitor and maintain a tracking record of submitted, pending, outstanding, and completed orders.
- Follow up with suppliers and relevant internal and external departments regarding order status, delays, and discrepancies.
- Proactively identify outstanding orders requiring attention and ensure timely follow-up.
- Respond to routine client inquiries and direct complex matters to the appropriate team member.
- Maintain accurate records of all client communications and follow-up activities.
- Coordinate with the Program team to ensure effective communication and continuity of service.
- Escalate unresolved issues, order discrepancies, and delays to management.
- Perform other administrative and coordination duties as required.
Qualifications & Requirements
- Previous experience in customer service, administrative coordination, order management, or client support.
- Fluency in English, with excellent verbal and written communication skills.
- Strong telephone and email communication etiquette.
- Proficiency in Microsoft Office, particularly Outlook and Excel.
- Strong organizational skills and attention to detail.
- Ability to manage multiple follow-ups and prioritize daily tasks independently.
- Professional, reliable, proactive, and comfortable working in a fast-paced environment.
Preferred Qualifications
- Previous experience in the pharmaceutical, pharmacy, healthcare, or medical administration industry.
- Experience coordinating product orders, tracking shipments, or communicating with healthcare providers.
- Familiarity with specialty pharmacy operations or patient support programs.
Key Competencies
- Customer service and relationship management
- Follow-up and task management
- Organization and time management
- Attention to detail
- Accountability and initiative
- Professional communication
Nature of Employment
This is a temporary position intended to provide immediate operational support to the Program team. The initial duration will be determined based on operational requirements, with the potential for extension or conversion to a permanent position, depending on business needs, performance, and the organization's long-term staffing requirements.
