About Our Company
ATTA Elevators provides commercial elevator maintenance, modernization, and new installation services for local and national clients. We believe in strong partnerships and clear, transparent communication with both our customers and employees.
As part of the ATTA Group of Companies, one of the fastest-growing independent elevator companies in North America, ATTA Elevators has offices across Canada and the United States and continues to grow at an exciting pace.
Our success is built on delivering best-in-class customer service, and we're looking for talented individuals who can thrive in a fast-paced environment, embrace growth, and help us create a industry-best customer experience.
Learn more about us at attaelevators.com.
About the Role
ATTA Elevators is seeking an Internal Systems Administrator to join our Vaughan Head Office team.
This role will serve as the primary point of contact for internal technology support and systems administration. Responsibilities include supporting employees with day-to-day technical issues, user access management, onboarding and offboarding activities, and a variety of technology-related projects.
The successful candidate will work closely with our outsourced managed IT provider and Human Resources team while taking ownership of ATTA's internal technology needs, driving continuous improvement, and ensuring employees receive exceptional support.
This is an excellent opportunity for a self-starter who enjoys solving problems, taking initiative, and building efficient systems in a fast-paced, growing organization. The ideal candidate is independent, service-oriented, and excited by the opportunity to make a meaningful impact while helping shape this newly created role.
Key Responsibilities
Technical Support
- Serve as the primary internal point of contact for employee technology support requests.
- Troubleshoot hardware, software, network, VPN, email, and system access issues.
- Coordinate and escalate issues to the managed IT service provider as required.
- Track and resolve support tickets in a timely manner.
User Administration
- Manage employee onboarding and offboarding activities, including account creation, access provisioning, and equipment coordination.
- Administer user accounts, permissions, and security groups across business systems.
- Maintain accurate records of technology assets and user access.
Systems & Infrastructure
- Support and maintain business applications and internal systems.
- Assist with VPN administration, remote access solutions, and connectivity troubleshooting.
- Monitor system performance and identify opportunities for improvement.
- Ensure adherence to IT security policies and best practices.
Project Support
- Lead and coordinate technology-related projects and system implementations.
- Partner with business leaders to understand technology needs and recommend solutions.
- Work closely with the managed IT provider to execute upgrades, system enhancements, and infrastructure initiatives.
- Document processes, procedures, and system configurations.
Vendor Management
- Act as the primary liaison between ATTA and outsourced IT service providers.
- Coordinate support requests, project work, and ongoing service delivery.
- Assist with evaluating technology solutions and vendors.
Qualifications
- Diploma, degree, or related education in Information Technology, Computer Science, or a similar field.
- 2-3 years of experience providing technical support in a business environment.
- Strong troubleshooting and problem-solving skills.
- Experience with Microsoft 365 administration, user management, and access control.
- Familiarity with VPNs, networking fundamentals, hardware, and business applications.
- Ability to manage multiple priorities, work independently, and take ownership of tasks and projects.
- Excellent communication and customer service skills.
Why Work with Us?
- 3 weeks vacation plus personal days.
- Health, dental, and vision coverage (paid by the company).
- Employee Assistance Program.
- Hybrid working environment (3 days in-person).
- Summer Fridays (half-day).
- Free on-site parking.
- Access to free workout classes and a GoodLife Fitness corporate membership rate.
How to Apply?
If this sounds like the opportunity for you, we'd love to hear from you. Please apply through our online application process.
The target salary range for this position is $65,000 - $75,000 annually. Placement within the range will be based on factors such as experience, qualifications, skills, internal equity, and market conditions.
ATTA Elevators is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified candidates. Accommodations are available throughout the recruitment process upon request. Applicants requiring accommodation are encouraged to contact our Human Resources team or contact us with the “Help” button in the application.
Vacancy status: This is a newly created position and an exciting opportunity to help shape and support ATTA Elevators' technology operations.
AI Disclosure: Artificial Intelligence (AI) may be used to support portions of the recruitment and selection process.
