What You Can Expect
The Inspector is responsible for conducting inspections to ensure compliance with the Funeral, Burial and Cremation Services Act (FBCSA) and its regulations within the bereavement sector. This position plays a critical role in safeguarding the public interest by identifying and addressing non-compliance, promoting best practices, and supporting enforcement activities through evidence-based documentation.
What You'll Do
Inspection & Compliance Monitoring
- Conduct the inspection of licensed operators and new establishment applicants to determine compliance with legislative requirements. Identify areas of non-compliance and recommend corrective actions.
- Assess compliance with applicable legislation, regulations, and internal standards
- Conduct the analysis of documents and materials; attending operators’ sites for visual inspections and evaluates compliance with the Act.
- Prepare inspection reports on the conduct and activities of licensees; prepare reports of findings and recommendations for further action if required.
- Verify that corrective measures have been implemented and maintained
Complaints and Discipline Matters
- Aid in the review and assessment of complaints.
- Assist with follow-up to ensure corrective action has been taken in compliance and discipline matters as determined by the Registrar.
- Make recommendations on appropriate action to be taken in cases of non-compliance and any suspected illegal activity requiring further investigation and follow-up.
- Assist General Counsel in the preparation and material for legal proceedings and giving evidence when required.
- Provide articulate and effective testimony in a courtroom setting related to legal proceedings.
Stakeholder Engagement and Education
- Provide guidance to licensees and stakeholders on regulatory obligations and best practices.
- Respond to inquiries regarding inspection findings and compliance requirements.
- Participate in outreach initiatives to promote awareness of regulatory standards.
- Provides input, analysis, interpretation, and other expertise to support internal stakeholders (i.e. licensing operations.)
- Make recommendations regarding conditions to place on a license based on analysis of documents.
Documentation and Reporting
- Maintain accurate, timely, and comprehensive inspection records and evidentiary documentations.
- Contribute to internal tracking and monitoring systems for regulatory compliance.
- Escalate issues of concern to management and recommend enforcement actions where warranted.
What You Bring to the Role
- Post-secondary education in regulatory compliance, law enforcement, public administration, or a related field.
- Certification or training in regulatory inspection, investigation techniques, or law enforcement is an asset.
- 5+ years working in the bereavement sector and/or, have similar inspection work experience in a regulatory setting
- Must have a valid G driver’s license, access to a reliable car and a clear driving record.
- A calm personal confidence and ability to tactfully diffuse potentially hostile situations.
- Understanding of the Funeral, Burial and Cremation Services Act, 2002 and/or experience and work with similar consumer protection legislation.
- Skilled in the interpretation, application and administration of legislation and knowledge of inspection protocols and methods to provide advice and expertise and to conduct inspections of non-compliance within a regulatory compliance/enforcement environment.
- Strong written and verbal communication skills, with an aptitude to influence through education and informed recommendations.
- Proficient computer skills: Microsoft 365 including Word, Excel, Outlook, PowerPoint, ShareFile, Teams, and various databases/CRM
- Excellent people skills, with an ability to partner with a dynamic leadership team and motivate in a team-oriented, collaborative environment
- Possess personal qualities of integrity, credibility, and commitment to corporate mission
- Demonstrated resourcefulness in setting priorities and guiding investment in people and systems
Physical/Sensory Demands
- Frequent standing, walking, and driving during site inspections.
- Occasional lifting of materials and inspection equipment (up to 25 lbs).
- Visual concentration required for reviewing documents, digital records, and onsite observations.
- Sensory attention is required for identifying conditions, observing conduct, and detecting irregularities.
Working Conditions/Environment
- Work is performed in a mix of office, field, and stakeholder environments.
- Regular travel is required, including occasional overnight stays.
- Exposure to varying weather conditions and operational environments
- May be required to work outside standard business hours, including evenings or weekends, depending on the urgency or complexity of inspections.
- The role involves exposure to emotionally charged situations and requires the ability to remain professional, composed, and objective during challenging interactions.
About the BAO
The Bereavement Authority of Ontario (BAO) is a government delegated authority and not-for-profit corporation administering provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA). Accountable to the Minister of Public and Business Service Delivery and Procurement and the government, the BAO is responsible for the protection of the public interest. The BAO regulates, ensures compliance with the law, provides resources and services to licensed:
- Funeral establishment operators, directors and preplanners;
- Cemetery, crematorium and alternative disposition operators;
- Transfer service operators; and
- Bereavement sector sales representatives across Ontario.
The BAO is wholly funded by licensee fees (not tax dollars).
Why Choose the BAO?
Hybrid Work: Enjoy a hybrid work schedule, with a mix of field and remote work.
Comprehensive Personal Time Off: We advocate the importance of down-time and personal well-being, as demonstrated by our paid time off policies.
Wellness & Health Support: Take advantage of our extensive range of health benefits designed to prioritize both your physical and mental well-being.
Professional Development: Get assistance for continuous education and professional development to drive your career growth.
RRSP: Help build a secure financial future through our employer matched RRSP contribution plan.
The BAO offers an inclusive work environment, flexible work hours, and a competitive compensation and benefits package. The BAO is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and licensees. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.
