Original job description
General Manager/Chief Operating Officer
Whitevale Golf Club
Pickering Ontario
Club Overview
Whitevale Golf Club (“the Club”), located in Pickering, Ontario, is a member-owned private equity club and a proud history dating to 1958. One of the few equity membership clubs in Ontario, Whitevale is a highly golf-centric club distinguished by its competitive membership, active playing culture, and high volume of annual rounds.
At the heart of the Club is its 18-hole golf course, extensively renovated by renowned Canadian golf course architect Thomas McBroom. The Club also features a comprehensive McBroom-designed practice facility that includes a 350-yard driving range, dedicated short-game and bunker areas, and multiple putting greens. Together, these facilities support regular member play, competitive events, player development, and an engaging golf experience for golfers of varying skill levels.
This is a visible leadership role within a tight-knit and highly engaged golf member community. The opportunity is attractive for a leader who values a hands-on, member-facing environment, while the challenge lies in consistently delivering excellence within a seasonal operating model and supporting the Club’s continued excellence, thoughtful renewal, and long-term stewardship.
Position Summary
The General Manager/Chief Operating Officer (“GM/COO”) is responsible for the overall leadership, management, and execution of Whitevale Golf Club’s strategic and operational priorities. Reporting to the Board of Directors, the GM/COO oversees all aspects of Club operations and ensures delivery of a consistent, high-quality member experience.
This role requires a highly visible, engaged, and approachable leader who builds trust through regular interaction with members, staff, and the Board. Financial management and oversight to implement strategic initiatives set by the board are essential. The Club places particular emphasis on hospitality and service excellence, interpersonal leadership, emotional intelligence, and the ability to lead through change. The GM/COO must communicate transparently, manage competing expectations, and navigate complex situations with consistency, empathy, and professionalism.
The GM/COO leads the senior team, establishes clear performance expectations, and strengthens coordination and accountability across all areas of the Club. In partnership with the Board, the GM/COO will clarify and advance Whitevale’s strategic direction, align service expectations with available resources, oversee thoughtful facility and capital renewal, and support operational excellence and long-term financial sustainability.
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Michael Gregory
Managing Director & Partner
michael.gregory@ggapartners.com
Peter Holt
Director
peter.holt@ggapartners.com
More about this job
Responsibilities
Lead Whitevale Golf Club’s overall strategy and operations, oversee the senior team and financial management, and deliver a consistent, high-quality member experience. Partner with the Board to advance strategic priorities, coordinate facility and capital renewal, and support operational excellence and long-term financial sustainability.
Requirements
The role calls for a highly visible, approachable leader with strong hospitality and service orientation, interpersonal leadership, emotional intelligence, and the ability to lead through change. The GM/COO must communicate transparently, manage competing expectations, build trust with members, staff, and the Board, and strengthen team accountability.
Skills
- Strategic Leadership
- Club Operations Management
- Financial Management
- Board Relations
- Hospitality
- Service Excellence
- Interpersonal Leadership
- Emotional Intelligence
- Change Management
- Transparent Communication
- Stakeholder Management
- Team Leadership
- Performance Management
- Capital Planning
- Facility Renewal
- Operational Excellence
Visa sponsorship
Not detected in the job text
Hiring contact
Michael Gregory
Hiring contact email
michael.gregory@ggapartners.com
Categories
- Management & Leadership
- Sports & Recreation
- Hospitality
- Finance & Accounting
Keywords
- Private Equity Club
- Golf Club
- Golf Course
- Member Experience
- Strategic Priorities
- Club Operations
- Board of Directors
- Financial Management
- Hospitality
- Service Excellence
- Emotional Intelligence
- Change Management
- Senior Team Leadership
- Performance Expectations
- Accountability
- Capital Renewal
- Facility Renewal
- Seasonal Operations
- Long-Term Financial Sustainability
- Member-Owned Club
