Jobs in Markham

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Within 25 km of Markham

Added 16 hours ago
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InsureLine Brokers (Enterprise) Inc

CSR - Commercial Lines - RIBO Licensed

Pickering, ON, Canada

Full-time

Within 25 km of Markham · About 12.8 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posted: Nov 9, 2026

Original job description

Company Description InsureLine Brokers (Enterprise) Inc. is an independently owned and operated insurance brokerage based in Pickering, Ontario, with a primary focus on commercial insurance.

Located in the growing and dynamic community of Pickering, InsureLine Brokers (Enterprise) Inc. reflects an entrepreneurial culture and commitment to professional growth. Team members work in a collaborative environment that prioritizes client service and long-term relationships.

Role Description The CSR - Commercial Lines - RIBO Licensed role is a full-time hybrid position based in Pickering, ON, with some flexibility to work from home. The individual in this role will handle day-to-day servicing of commercial insurance accounts, including processing policy changes, preparing quotes, issuing certificates of insurance, and managing renewals.

Responsibilities include responding to client inquiries, resolving coverage and billing questions, and ensuring timely and accurate documentation within brokerage systems. The CSR will communicate with underwriters and insurers to secure competitive terms, support producers with account management, and proactively identify opportunities to enhance client coverage and satisfaction.

This role requires consistent, professional client interactions via phone, email, and in person, as well as adherence to regulatory and brokerage standards.

Qualifications

Demonstrated ability to deliver strong customer service and support, with a focus on Customer Service, Customer Support, and Customer Service Representatives experience.
Proven commitment to maintaining high levels of Customer Satisfaction and enhancing the overall Customer Experience.
Active RIBO license in good standing and solid knowledge of commercial insurance products and coverage.
Experience working in a brokerage or insurance environment, with familiarity in policy processing, renewals, endorsements, and certificates of insurance.
Strong communication and interpersonal skills, with attention to detail and the ability to manage multiple priorities in a fast-paced setting.
Comfort with using insurance management systems and standard office software; willingness to learn new tools and processes.
Ability to work effectively in a hybrid environment, collaborating in office in Pickering, ON, and working independently from home as required.
Relevant education or training in insurance, business, or a related field is an asset.

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More about this job

Responsibilities

Service commercial insurance accounts by processing policy changes, preparing quotes, issuing certificates, managing renewals, and responding to client questions. Coordinate with insurers and underwriters, support producers with account management, maintain accurate documentation, and identify opportunities to improve client coverage and satisfaction.

Requirements

An active RIBO license in good standing, knowledge of commercial insurance, and experience in a brokerage or insurance environment are required. Candidates should have strong communication and customer service skills, attention to detail, the ability to manage competing priorities, and comfort using insurance management and office software.

Skills

Customer Service
Customer Support
Commercial Insurance
Policy Processing
Renewals
Endorsements
Certificates of Insurance
Client Communication
Coverage and Billing Support
Account Management
Underwriter Communication
Attention to Detail
Multitasking
Insurance Management Systems
RIBO Licensing

Visa sponsorship

Not detected in the job text

Keywords

RIBO License
Commercial Insurance
Insurance Brokerage
Policy Changes
Quotes
Certificates of Insurance
Renewals
Endorsements
Coverage Questions
Billing Questions
Underwriters
Insurers
Account Management
Client Service
Customer Satisfaction
Insurance Management Systems
Office Software
Regulatory Compliance
Hybrid Work

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