Position Title: Courtesy Clerk - Part Time
Position Type: Part time
Job Requisition ID: 50477
Banner: Metro
Employment Type: Permanent
This position is part of a unionized bargaining unit. The hourly wage for this position starts at $16.90 - $17.00 and is established in accordance with the collective agreement. Depending on a candidate’s relevant knowledge, skills, education, and prior experience, a higher hourly wage may be offered. Any hourly wage offered for this role, whether starting or higher, will fall within the wage scale established for this position in accordance with the collective agreement.
This is a posting for an existing permanent part-time position.
Location: NORTH YORK 291 YORK MILLS
Shift: Days, Evenings & Weekends
Join Our Metro Team as a Courtesy Clerk!
Make a difference every day by helping create a clean, organized, and welcoming shopping experience for our customers. As a Courtesy Clerk at Metro, you will play an important role in supporting front-end operations by assisting customers, maintaining store cleanliness, retrieving shopping carts, and providing cashier support when required.
Our front-end team is essential to the success of Metro, and we're looking for friendly, reliable individuals who enjoy helping others and working in a fast-paced environment. If you take pride in delivering excellent customer service and supporting your team, we'd love to have you join us!
What You'll Do
- Greet customers in a friendly and professional manner.
- Assist customers with packing groceries and carry-outs when required.
- Retrieve shopping carts from the parking lot and return them to designated areas.
- Maintain cleanliness throughout the store, including entrances, checkout areas, washrooms, and common areas.
- Respond promptly to spills and safety hazards to help maintain a safe shopping environment.
- Collect and organize shopping baskets and carts.
- Provide cashier coverage by operating a cash register and processing customer transactions when required.
- Process cash, debit, credit card, and gift card payments accurately.
- Assist customers with inquiries and direct them to products or departments as needed.
- Restock front-end supplies such as bags, receipt paper, and promotional materials.
- Support various store departments with general duties as assigned.
- Follow all company policies, health and safety procedures, and customer service standards.
- Work collaboratively with team members to ensure smooth store operations.
- Perform additional duties as assigned by management.
Qualifications
- Customer service driven.
- High attention to detail.
- Able to handle several tasks at once.
- Able to stand for extended periods.
- Able to maintain cleanliness of the front-end areas.
- Must be available to work flexible shifts which may include nights, weekends and holidays.
The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.
Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that
METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees.
At no stage does AI determine recruitment outcomes.
METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.
We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.
Please note that we will only contact those whose applications are selected.
We respectfully request that agencies do not contact us or send us unsolicited applications. 
