Client Care Coordinator (RN/RPN)
Job Type: Full-time, Permanent
Location: Toronto (On-site)
Salary: $55,000–$68,000 annually, based on qualifications and experience
About C-Care Health Services
C-Care Health Services is an accredited home healthcare and staffing agency with over 20 years of experience delivering professional, compassionate, and personalized care to individuals and families across the Greater Toronto Area.
We are seeking a dedicated and organized Client Care Coordinator (RN/RPN) to join our team. This position is ideal for a nursing professional who enjoys working with clients, supporting healthcare staff, and coordinating quality care in a community setting.
Position Summary
The Client Care Coordinator plays a key role in ensuring clients receive safe, consistent, and high-quality care. This position is responsible for conducting client assessments, developing and maintaining individualized care plans, addressing care-related concerns, and supporting frontline healthcare staff.
The successful candidate will serve as a primary point of contact for clients, families, and care staff regarding client care needs and changes in health conditions.
Key Responsibilities
Client Assessments and Care Planning
- Conduct initial and ongoing client assessments, including in-home visits as required.
- Develop, review, and update individualized care plans based on clients' health conditions, needs, and preferences.
- Communicate care plans and updates to assigned healthcare staff to ensure continuity and consistency of care.
- Identify changes in clients' health conditions and coordinate appropriate follow-up or escalation.
Client and Family Communication
- Serve as a primary point of contact for clients and families regarding care-related inquiries and concerns.
- Communicate significant events, changes in client conditions, and other matters affecting care delivery.
- Maintain positive relationships with clients and families through timely, professional, and compassionate communication.
Staff Support and Quality Assurance
- Provide care-related guidance, orientation, and support to Personal Support Workers (PSWs) and other assigned care staff within professional scope.
- Monitor care delivery, staff performance, and compliance with established care plans and agency policies.
- Review shift documentation, progress notes, and incident reports, ensuring appropriate follow-up.
- Address care-related concerns and escalate incidents or performance issues to the appropriate management team.
- Collaborate with Scheduling and Operations teams to ensure appropriate care coverage and continuity of service.
Qualifications
Required
- Current registration in good standing as a Registered Nurse (RN) or Registered Practical Nurse (RPN) with the College of Nurses of Ontario (CNO).
- Valid Basic Life Support (BLS) certification.
- Strong verbal and written communication skills.
- Excellent organizational, problem-solving, and time-management abilities.
- Ability to assess client needs, exercise sound clinical judgment, and manage competing priorities.
- Strong attention to detail and ability to maintain accurate, confidential client documentation.
- Ability to travel to clients' homes within the Toronto as required.
Preferred
- Previous experience in home healthcare, community nursing, or care coordination.
- Experience in client assessments, individualized care planning, or case management.
- Experience supporting or supervising PSWs or other frontline healthcare staff.
- Familiarity with electronic care documentation and scheduling systems.
Why Join C-Care?
- Be part of an established and accredited healthcare organization.
- Work in a collaborative environment focused on compassionate, client-centred care.
- Apply your nursing knowledge in a coordination and client relationship-focused role.
- Contribute directly to improving the quality and continuity of care for clients and families.
Application Information
- We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
