An Initial AI Screening will be conducted for this role. Please Click Here to complete your AI screening while submitting your application.
Duration: 12 months
Daily Responsibilities:
- Partner with the Delivery Lead to support project planning and implementation activities by tracking deployment deliverables, action items, issues, and overall progress.
- Support implementation and post-implementation activities by monitoring deployment activities, Branch readiness and communications, and helping drive solution-oriented results.
- Identify and track deployment issues and escalations through to resolution, coordinating with the appropriate project partners and escalating unresolved issues, risks, delays, or deviations from the project plan to the Delivery Lead through clear and timely communication.
- Support deployment schedule coordination, including tracking readiness activities, identifying potential impacts to scheduled deployments, and coordinating rescheduling requests with the appropriate partners.
- Gather, document, and validate business requirements by working with business partners, subject matter experts, technology teams, and project stakeholders.
- Develop and maintain clear business and project documentation, including procedures, workflows, process maps, job aids, deployment documentation, and supporting materials.
- Identify opportunities to improve deployment processes, procedures, and ways of working, and contribute to the development and implementation of project improvements.
- Coordinate with Branch, Project Delivery, business, technology, and external partners to support deliverables and maintain clear communication across stakeholders.
- Prepare reports and status updates that clearly communicate deployment progress, upcoming activities, issues, risks, delays, decisions, and required follow-up.
- Work collaboratively in Agile and/or traditional project environments, adapting to changing priorities and contributing to continuous delivery and improvement.
- Champion a Branch staff and client-focused culture, prioritizing the customer experience in the delivery of project activities and outcomes.
Must-Have Skills:
- 5 + years of Experience in business analysis, project coordination, operations, process improvement, testing, or technology implementation.
- Fluency in both English and French, with strong written and verbal communication skills and the ability to communicate clearly and effectively with Branch, Project, business, technology, and external partners.
- Ability to work flexible hours and participate in an on-call support environment as business or operational needs require.
- Proficiency in Microsoft productivity tools such as Excel and PowerPoint.
Nice-To-Have Skills:
- Experience and knowledge with retail banking operations is an asset
- Strong analytical and problem-solving skills with the ability to review information, identify issues, and contribute to practical solutions
- Ability to collaborate effectively with Branch, business, technology, Project, and external partners
- Curiosity, adaptability, and a willingness to learn new processes, technologies, and ways of working.
Soft Skills:
- Strong organizational skills and attention to detail, with the ability to deliver accurate, high-quality work while managing changing priorities.
- Stakeholder management
Education:
- Post-secondary education in business, tech, IT and project management or related discipline.
FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is C$60 – C$72/hour. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.
