Jobs in Markham

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Within 25 km of Markham

Added 4 months ago
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analyste, Livraisons directes
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Added 4 months ago
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Financial Services Representative 1
Primerica - Toronto, ON
Toronto, ON

The Home Depot Canada

analyste, Livraisons directes

Vaughan, ON, Canada

Within 25 km of Markham · About 22.4 km from the city centre

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Job details

Posted: Jul 6, 2026

Original job description

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Job Description Summary

Position Overview:

As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business.

Analysts will be responsible for achieving on-time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets. Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of new capabilities and initiatives in the appliance deliveries space

Key Responsibilities

Carrier Performance Management

Act as primary point of contact for delivery agent as well as contact center partners
Host weekly business review meetings with appliance delivery agent partners
Conduct data analytics to aid performance review discussions with delivery agents
Support delivery capacity planning conversations

Process Improvement and Change Management

Host and deliver appliance deliveries SOP training to agent partners on an ad-hoc basis
Identify process improvement opportunities and recommend solutions
Develop and manage action plans associated with improvement initiatives
Support carrier onboarding as well as delivery warehouse transition initiatives

Cross-functional Collaboration

Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting

Competencies

Customer Focus
Action Oriented
Drives Results
Communicates Effectively
Collaborates

Skills

Problem solving and critical thinking
Interpersonal skills (relationship management)
Data analysis – MS Excel proficiency required
Process implementation and change management

Travel Requirements

Limited business travel

Physical Requirements

Extended sitting
Repetitive tasks

Working Conditions

Working in an office setting: computer work, camera on virtual meetings, taking support calls

Minimum Education

University degree in engineering, commerce, or a related area of study

Minimum Years Of Work Experience

2-4 years of experience in Supply Chain operations preferred

Minimum Leadership Experience

Previous leadership experience an asset

Certifications

None

Other Requirements/Assets

Require proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)
Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not required

The pay range for this position is between $ - $

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More about this job

Responsibilities

Direct Fulfillment Analysts are responsible for managing the performance of appliance delivery partners to ensure high-quality service. They will conduct data analytics, support onboarding, and facilitate discussions with key stakeholders.

Requirements

A university degree in engineering, commerce, or a related field is required, along with 2-4 years of experience in supply chain operations. Proficiency in Microsoft Office Suite and analytical skills are essential.

Skills

Data Analysis
Problem Solving
Critical Thinking
Interpersonal Skills
Relationship Management
Process Improvement
Change Management
Customer Focus
Action Oriented
Drives Results
Communicates Effectively
Collaborates
Microsoft Excel
SQL
Visual Basic
Google BigQuery

Visa sponsorship

Not detected in the job text

Keywords

Appliance Deliveries
Performance Management
Data Analytics
Operational Processes
Delivery Partners
Capacity Planning
Process Improvement
Training
Microsoft Office Suite
SQL
Visual Basic
Google BigQuery
Alteryx
Customer Service
Supply Chain Operations
Change Management

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