Delivering Passion with Every Shipment!
Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide.
SUMMARY:
This role is responsible for coordinating and managing daily import and export air freight operations to ensure shipments move efficiently, accurately, and in compliance with customs and regulatory requirements.
RESPONSIBILITIES:
- Monitor air import and export shipments, follow-up, tracking and tracing, problem identification and timely resolution;
- Interact with customers on phone; provide shipment status, customs regulations and procedures; handle customer complaints and concerns.
- Build close, strong relationships with all our customers, overseas agents and service providers;
- Complete processing of all documentation required including invoicing and import declaration if required;
- Conduct research and analysis of routes using historical data, reports and reviews
- Day to day operations to include dealing with customers, customs clearance & other reports and administration duties.
- Ensure all quality control procedures are updated and adhered to.
- Perform other duties as assigned
QUALIFICATIONS:
- 3-5 years’ experience in air freight forwarding and logistics industry
- Minimum relevant bachelor’s degree or college diploma
- Excellent interpersonal, problem solving and analytical skills
- Detail-oriented, strong communication skills
- Proficiency in the use of Microsoft Office Suite
