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Search Engine People Inc.

Account Manager

Pickering, ON, Canada

Full-time

Within 25 km of Markham · About 12.8 km from the city centre

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Job details

Job type: Full-time
Apply by: May 1, 2027
Posted: Nov 2, 2026

Original job description

Company Description Search Engine People Inc. is a leading Canadian digital marketing agency that has been building brands and driving sales with data-driven, cross-channel strategies for nearly two decades. The company evolved from search marketing and small business, developing lean and agile approaches that effectively optimize and scale campaigns for small, mid-size, and enterprise clients.

Role Description The Account Manager is a full-time hybrid role based in Pickering, ON, with flexibility for some work from home. In this role, the Account Manager will manage a portfolio of client accounts, serving as the primary point of contact and ensuring high levels of client satisfaction and retention. Day-to-day responsibilities include understanding client business goals, coordinating digital marketing strategies with internal teams, monitoring campaign performance, and preparing regular reports and insights. The Account Manager will facilitate project timelines, manage budgets, and proactively identify opportunities to improve results and expand client relationships. This role also involves collaborating across disciplines, contributing to strategic planning, and supporting continuous improvement of processes and client deliverables.

Qualifications

Experience working with tools such as Google Ads, Google Analytics, marketing automation platforms, or CRM systems is
Demonstrated experience in account management or client services, preferably within a digital marketing or advertising agency.
Strong skills in relationship-building, stakeholder communication, and expectation management to effectively support and grow client accounts.
Ability to understand and interpret digital marketing performance data, including KPIs, analytics, and reporting dashboards.
Proficiency in coordinating cross-functional teams and managing multiple projects, timelines, and budgets simultaneously.
Solid business acumen, with the ability to identify upsell and cross-sell opportunities that align with client goals.
Excellent written and verbal communication skills, including the ability to present strategies, reports, and recommendations clearly.
Comfort with hybrid work arrangements, including in-person collaboration in Pickering, ON and remote communication tools.
Post-secondary education in marketing, business, communications, or a related field is preferred; relevant experience may be considered in lieu of formal education.
Familiarity with search marketing, inbound marketing, or performance-based digital campaigns is an asset.

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More about this job

Responsibilities

Manage a portfolio of client accounts as the primary contact, coordinating digital marketing strategies and internal teams while monitoring campaign performance and reporting insights. Manage project timelines and budgets, improve client results and retention, identify account growth opportunities, and contribute to strategic planning and process improvement.

Requirements

Candidates should have account management or client services experience, preferably in a digital marketing or advertising agency, and be able to interpret performance data and coordinate multiple projects, timelines, and budgets. Strong communication, relationship-building, and business skills are required; familiarity with digital marketing tools and post-secondary education in a related field are preferred or considered assets.

Skills

Account Management
Stakeholder Communication
Expectation Management
Digital Marketing
Campaign Performance Analysis
KPI Reporting
Cross-Functional Coordination
Project Management
Budget Management
Strategic Planning
Upselling
Cross-Selling
Written Communication
Verbal Communication
Business Acumen

Visa sponsorship

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Keywords

Digital Marketing
Advertising Services
Account Management
Client Services
Client Retention
Google Ads
Google Analytics
Marketing Automation
CRM Systems
Search Marketing
Inbound Marketing
Performance-Based Campaigns
Campaign Performance
KPIs
Analytics
Reporting Dashboards
Cross-Functional Teams
Project Timelines
Budget Management
Strategic Planning
Upselling
Cross-Selling
Process Improvement
Client Deliverables

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