Our employer is a privately held company (Located in Thornhill) and one of Canada’s largest private travel companies, specializing in faith groups, corporate and leisure travel, and customized tours.
We are seeking a hands-on Travel Operations Manager to improve day-to-day operations, support travel advisors, manage complex travel requirements, and introduce practical tools that improve efficiency.
Compensation: $100,000–$120,000 CAD
Key Responsibilities
Operations & Strategy
- Oversee day-to-day operations across corporate, leisure, and group travel
- Improve workflows across reservations, ticketing, fulfillment, and post-booking support
- Develop and maintain SOPs, service standards, and quality controls
- Coordinate across Sales, Operations, Accounting, and Leadership
Booking Systems & Technology
- Support and optimize Sabre, NDC, CRM, and back-office systems
- Identify opportunities to automate administrative and operational tasks
- Introduce practical AI and technology tools that improve agent productivity
- Help advisors adopt and effectively use new tools and workflows
Commercial & Supplier Support
- Support supplier relationships and commercial initiatives where needed
- Identify opportunities to improve margins, reduce errors, and control avoidable costs
- Ensure operational processes align with supplier and business requirements
Leadership & Travel Support
- Support and coach travel advisors and operations staff
- Assist with complex itineraries, high-value bookings, and escalations
- Improve service quality, turnaround times, and booking accuracy
- Support hiring, onboarding, and employee development
Financial & Performance Management
- Track operational KPIs including productivity, booking accuracy, margins, and service levels
- Support budgeting, forecasting, and cost-control initiatives
- Provide operational insights and recommendations to leadership
Requirements
Experience
- 5+ years of relevant experience in travel operations, project management, or operations management
- Travel-industry experience strongly preferred, but strong project-management candidates with genuine travel knowledge may also be considered
- Strong understanding of complex travel, international itineraries, and operational coordination
- Ticketing and airfare experience strongly preferred
- TICO certification preferred or willingness to obtain
Technical Skills
- Sabre GDS strongly preferred
- Amadeus considered an asset
- Experience with NDC, CRM, and back-office travel systems
- Strong Excel, process-improvement, automation, and AI-tool capabilities
Profile
- Hands-on: comfortable solving operational issues and supporting complex travel
- Technology-curious: actively looks for practical tools that improve workflows
- Entrepreneurial: proactive, accountable, and execution-focused
- Organized: able to manage multiple priorities and complex projects
- Commercially aware: understands margins, efficiency, and business impact
- Strong communicator: works effectively with advisors, suppliers, and leadership
Nice to Have
- Experience with group, wholesale, or faith-based travel
- Experience implementing travel technology or automation tools
- Project-management experience involving multiple stakeholders
- Hiring and onboarding experience
Why Join?
- Work with one of Canada’s established independent travel groups
- Exposure to corporate, leisure, group, and customized travel
- Opportunity to improve operations and introduce new tools
- High-impact role with direct exposure to leadership
