Full-time jobs in Markham, Ontario

Find full-time jobs in Markham, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Markham

Added 13 hours ago
Secondary Long Term Occasional (LTO) 33% Grade 9 Science SNC1W1
York Region District School Board
Markham, ON
Added 13 hours ago
Secondary Long Term Occasional (LTO) 66% Gr 9, 11, 12 Dramatic Arts (ADA10, ADA3/4M)
York Region District School Board
Richmond Hill, ON
Added 13 hours ago
The Burger's Priest - Cashier
The Burger's Priest
Toronto, ON
Added 13 hours ago
Secondary Long Term Occasional (LTO) 100% Gr 9, 11, 12 Visual Art (AVI10, AVI3/4M, AVI4M)
York Region District School Board
Richmond Hill, ON
Added 13 hours ago
PJ
Personal Training Manager (Multi- Campus)
Prosserman JCC
Maple, ON
- $65,000 to $75,000 CAD / year
Added 13 hours ago
Secondary Long Term Occasional (LTO) 67% Grade 10 Business (2 sections of BEP2O1)
York Region District School Board
Vaughan, ON
Added 13 hours ago
Secondary Long Term Occasional (LTO) 33% Grade 10 French Immersion Business (1 Section of BEP2OF)
York Region District School Board
Vaughan, ON
Added 13 hours ago
Database Administrator
Amphenol Communications Solutions
Markham, ON
Added 13 hours ago
Accountant
ET Transport
Concord, ON
Added 13 hours ago
Sr. Software Developer
OpenText
Richmond Hill, ON
Added 13 hours ago
Associate Advisor
Royal Bank of Canada
Toronto, ON
Added 14 hours ago
Business Development Manager
TalentSphere Staffing Solutions
Markham, ON
Added 14 hours ago
Repair Technician I
Olympus Corporation
Richmond Hill, ON
Added 14 hours ago
Bilingual (French) Sales Coordinator
TalentSphere Staffing Solutions
Whitchurch-Stouffville, ON
Added 14 hours ago
Data Analytics Manager
Amphenol Communications Solutions
Markham, ON
Added 14 hours ago
CUPE 2331 Permanent Lunchtime Supervisor - Pope Francis
York Catholic District School Board
Vaughan, ON
Added 14 hours ago
TI
Tech Support Representative
telMAX Inc.
Markham, ON
- $40,000 to $45,000 CAD / year
Added 15 hours ago
Cook 1
Aramark Canada
Vaughan, ON
Added 16 hours ago
Goway FAM and Executive Travel Planner
Goway Travel
Toronto, ON
Added 16 hours ago
Senior Actuarial Analyst, High Net Worth Pricing
Aviva Canada
Markham, ON
Added 16 hours ago
Senior Actuarial Analyst, Personal Pricing
Aviva Canada
Markham, ON
Added 16 hours ago
Director of Operations
RNS Health Care Services Inc.
Aurora, ON
Added 16 hours ago
Registered Pharmacy Technician
MediFlex Talent Solutions
Toronto, ON
Added 16 hours ago
Infusion Nurse - Clinic Lead (RN) - Scarborough, ON / Infirmier(-ère) autorisé(e) - chef de clinique - Scarborough, Ont.
BioScript Solutions
Toronto, ON
Added 17 hours ago
Regional Client Care Support Agent, GTA Region
VCA Animal Hospitals
Toronto, ON

telMAX Inc.

Tech Support Representative

Markham, ON, Canada

$40,000 to $45,000 CAD / year · Full-time

Within 25 km of Markham · About 3.2 km from the city centre

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Job details

Pay: $40,000 to $45,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Posted: Oct 30, 2026

Original job description

TECH SUPPORT REPRESENTATIVE

Your Position & How You Will Contribute:

Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products and services. This role is focused on building and maintaining positive relationships with customers to achieve high levels of customer satisfaction, ultimately enhancing sales potential and customer retention.

Responsibilities & Key Duties:

Respond to customer inquiries via telephone and online channels, providing information about products or services, processing orders, updating accounts, and documenting complaints.
Maintain accurate records of customer interactions and relevant correspondence to ensure consistency and quality in customer service.
Proactively reach out to customers to strengthen relationships, sharing both positive updates and addressing any concerns
Troubleshoot and resolve technical issues related to internet connectivity, equipment, and network performance.
Guide customers through technical configurations, including router setups, Wi-Fi optimization, and firmware updates.
Escalate unresolved technical issues to higher-level support teams and follow up to ensure resolution.
Provide real-time support during service outages, ensuring timely communication with customers about status updates and resolution timelines
Diagnose and resolve common hardware and software compatibility issues affecting network performance.
Collaborate with other departments to deliver seamless and high-quality customer support.
Gather all necessary information to assess the validity of complaints and determine underlying causes.
Suggest process, product, or service improvements to enhance customer experience and prevent future issues.
Prioritize customer satisfaction while meeting commitments to help achieve business goals.
Perform other related duties as required to support the team and business objectives.

What You Bring:

Experience in a call center environment is preferred.
Telecommunications and network experience is an asset but not essential.
First Aid training is an asset.

Experience:

Strong oral and written communication skills in English.
Proven experience in a customer service role, with a strong commitment to customer satisfaction.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Highly organized and structured with the ability to prioritize a varied workload in a fast-paced environment.
Ability to build relationships and work collaboratively as part of a team.
Accountable, flexible, and able to maintain composure under pressure.
Upholds integrity, follows company policies and procedures, and contributes to a positive work environment by sharing knowledge and demonstrating functional and technical expertise.

Education:

Secondary (high) school graduation certificate or equivalent experience.

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More about this job

Responsibilities

Respond to customer inquiries, process orders, maintain account and interaction records, and build positive customer relationships. Troubleshoot connectivity, equipment, and network issues; guide customers through configurations, escalate unresolved problems, and communicate during outages.

Requirements

A high school diploma or equivalent experience is required, along with customer service experience and strong written and oral English communication skills. Candidates should be organized, proficient in Microsoft Office, collaborative, flexible, and composed under pressure; call center experience is preferred, while telecommunications or network experience and First Aid training are assets.

Skills

Customer Service
Technical Troubleshooting
Internet Connectivity Support
Network Performance
Router Configuration
Wi-Fi Optimization
Firmware Updates
Order Processing
Account Management
Complaint Resolution
Customer Communication
Microsoft Office Suite
Recordkeeping
Prioritization
Team Collaboration
Telecommunications

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Technical Support
Telecommunications
Internet Connectivity
Network Performance
Router Setup
Wi-Fi Optimization
Firmware Updates
Hardware Compatibility
Software Compatibility
Troubleshooting
Call Center
Microsoft Office Suite
Word
Excel
Outlook
Order Processing
Account Updates
Complaint Documentation
Service Outages
Customer Retention
First Aid

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