Full-time jobs in Markham, Ontario

Find full-time jobs in Markham, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Markham

Added 7 hours ago
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Toronto, ON
Added 7 hours ago
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Toronto, ON
Added 7 hours ago
Branch Manager, Commercial Insurance
BrokerLink
Markham, ON
Added 7 hours ago
Lead Customer Project Support Engineer
GE Vernova
Markham, ON
Added 7 hours ago
Lead Systems Engineer
Jonas Software
Markham, ON
Added 8 hours ago
Senior Conversation Designer, AI & Virtual Agents
GFT Technologies SE
Toronto, ON
Added 8 hours ago
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Nationwide Auto Glass
Pickering, ON
Added 8 hours ago
AW
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Arrow Workforce Solutions
Markham, ON
- $70,000 to $80,000 CAD / year
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Toronto, ON
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Toronto, ON
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Toronto, ON
Added 8 hours ago
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Adastra Corporation
Markham, ON
Added 8 hours ago
Assistant Clinic Manager - Dental
Passion Dental Group Inc.
Vaughan, ON
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Project Manager - Data Center
Arcadis
Toronto, ON
Added 8 hours ago
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Toronto, ON
Added 8 hours ago
Grocery Clerk Full Time Day
Loblaw Companies Limited
Markham, ON
Added 8 hours ago
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Reactiv
Toronto, ON
Added 8 hours ago
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Iceberg Finance Group
Toronto, ON
Added 8 hours ago
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Markham, ON
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Marriott
Markham, ON
Added 9 hours ago
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Miratech
Toronto, ON
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YuJa
Toronto, ON
- $60,000 to $70,000 CAD / year
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EXP
Markham, ON
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Markham, ON

GFT Technologies SE

Senior Conversation Designer, AI & Virtual Agents

Toronto, ON, M5J 2P1, Canada

Within 25 km of Markham · About 23.8 km from the city centre

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Job details

Apply by: Nov 10, 2026
Experience: 4+ years of experience in Conversation Design, Conversational AI, Content Design, UX Writing, Service Design, or a related field
Posted: Aug 27, 2026

Original job description

Shape the Future of Customer Conversations

We're looking for a Senior Conversation Designer to lead the design of intelligent, human-centred conversational experiences across virtual agents, chatbots, voicebots, and AI-powered service channels.In this role, you'll transform complex business processes into simple, intuitive conversations that help customers and employees get what they need quickly and effortlessly. You'll work at the intersection of customer experience, content design, AI, and service innovation, partnering with cross-functional teams to deliver scalable, accessible, and trusted digital experiences.

What You'll Do

Design end-to-end conversational experiences across voice, chat, messaging, and virtual agent channels

Lead discovery workshops to understand user needs, business goals, policies, and service requirements

Create conversation flows, intents, prompts, escalation paths, authentication journeys, and handoff experiences

Develop clear, inclusive, plain-language content that drives engagement and task completion

Partner with product, UX, operations, technology, and business teams to bring designs to life

Conduct usability testing and analyse conversation data to continuously improve performance and customer outcomes

Establish and evolve conversation design standards, reusable patterns, and best practices

Coach and influence teams on effective conversational AI design without direct people management responsibilities

What You Bring

4+ years of experience in Conversation Design, Conversational AI, Content Design, UX Writing, Service Design, or a related field

Experience delivering at least one production chatbot, voicebot, virtual agent, or conversational AI solution

Strong skills in conversation architecture, intent design, prompt writing, error handling, fallback strategies, and agent handoffs

Experience conducting discovery, prototyping, user testing, and post-launch optimisation

Exceptional writing skills with a passion for plain language and customer-centred design

Ability to translate complex processes and business rules into intuitive conversational experiences

Strong collaboration and stakeholder management skills

Nice to Have

Experience with Genesys Cloud, Genesys AI Studio, or similar conversational AI platforms

Background in regulated industries such as insurance, healthcare, public sector, or financial servicesKnowledge of accessibility standards, responsible AI practices, and conversational analytics

Experience designing both voice and digital conversational experiences

Bilingual English/French capabilities

Proposed salary : 100k to 130k

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More about this job

Responsibilities

Lead the design of intelligent, human-centered conversational experiences across voice, chat, and virtual agent channels. Partner with cross-functional teams to translate complex business processes into intuitive, scalable, and accessible digital conversations.

Requirements

Requires 4+ years of experience in Conversation Design, Conversational AI, or related fields with a proven track record of delivering production-ready conversational solutions. Strong skills in conversation architecture, intent design, and stakeholder collaboration are essential for this role.

Skills

Conversation Design
Conversational AI
Content Design
UX Writing
Service Design
Chatbot Development
Voicebot Development
Intent Design
Prompt Writing
Usability Testing
Stakeholder Management
Genesys Cloud
Genesys AI Studio
Accessibility Standards
Conversational Analytics

Visa sponsorship

Not detected in the job text

Keywords

Conversation Design
Conversational AI
Virtual Agents
Chatbots
Voicebots
UX Writing
Content Design
Service Design
Genesys Cloud
Genesys AI Studio
Accessibility
Responsible AI
Conversational Analytics
User Testing
Prototyping
Discovery Workshops
Insurance
Healthcare
Financial Services
Public Sector

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