Full-time jobs in Markham, Ontario

Find full-time jobs in Markham, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Markham

Added 1 month ago
Senior Tax Associates
Stern Cohen LLP
Toronto, ON
Added 1 month ago
Front Desk Receptionist
The View Dental Canada
Toronto, ON
Added 1 month ago
Diesel Technician - 310T
MasterTech
Toronto, ON
Added 1 month ago
Accounts Receivables Representative (Concord, ON)
Wolseley Canada Inc.
Concord, ON
Added 1 month ago
Warehouse Associate, Shipper Receiver, Driver, Full Time
Group Compass Ltee
Pickering, ON
Added 1 month ago
Front Desk Night Audit/Front Desk
Algonquin Resort
Markham, ON
Added 1 month ago
Retail Keyholder
David's Bridal
Toronto, ON
Added 1 month ago
Physician
WELL Health Technologies Corp
Richmond Hill, ON
Added 1 month ago
DB
Snack Bar Supervisor
Delta Bingo Inc HQ
Pickering, ON
- $19 to $21 CAD / hour
Added 1 month ago
Configuration Management Specialist
PROVINCIAL AEROSPACE LTD
Vaughan, ON
Added 1 month ago
Foodservice Sales Representative - Niagara Region
Affinity Group
Richmond Hill, ON
Added 1 month ago
Residential Driver/Loader
GFL Environmental Inc.
Aurora, ON
Added 1 month ago
Early Careers Engineer I (Mechanical Engineering)
Framatome North America
Pickering, ON
Added 1 month ago
Genesys Support Engineer
Connex Telecommunications Inc.
Richmond Hill, ON
Added 1 month ago
CD
X-Ray Technologist
Clearview Diagnostic Imaging
Vaughan, ON
- $34 to $40 CAD / hour
Added 1 month ago
E
Full Stack Developer
Embross
Richmond Hill, ON
- $85,000 to $100,000 CAD / year
Added 1 month ago
E
Software Solution Architect
Embross
Richmond Hill, ON
- $115,000 to $135,000 CAD / year
Added 1 month ago
SJ
Electrical Supervisor
St. Joseph Communications
Concord, ON
- $45 to $50 CAD / hour
Added 1 month ago
PS
Regulatory Compliance Associate
Pacific Smoke International Inc
Markham, ON
- $55,000 to $62,000 CAD / year
Added 1 month ago
Technical Sales Support
Spicers Canada
Vaughan, ON
Added 1 month ago
Business Analyst/Product Support
Verisk
Markham, ON
Added 1 month ago
SC
Service Technician
Savaria Corporation
Vaughan, ON
- $26 to $28 CAD / hour
Added 1 month ago
GC
Warehouse Associate
Grimco Canada Inc.
Toronto, ON
- $19 to $21 CAD / hour
Added 1 month ago
GC
Sales Representative
Grimco Canada Inc.
Richmond Hill, ON
- $55,000 to $60,000 CAD / year
Added 1 month ago
Imaging Specialist- Pre-press and Production Specialist-Pickering, ON
TPH
Pickering, ON

Connex Telecommunications Inc.

Genesys Support Engineer

Richmond Hill, ON, Canada

Within 25 km of Markham · About 13.6 km from the city centre

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Job details

Experience: 5+ years of contact centre consulting, business analysis, technical business analysis, or transformation experience.
Posted: Sep 23, 2026

Original job description

Genesys Cloud Technical Business Systems Analyst

Location: Hybrid / Toronto
Language Requirement: Bilingual French and English

Position Overview

We are seeking an experienced Genesys Cloud Technical Business Systems Analyst with expertise in contact centre transformation, customer experience optimization, routing, queuing, IVR strategy, and contact centre modernization within large enterprise environments.

The successful candidate will have strong hands-on experience with Genesys Cloud and must be fluent in both French and English, written and spoken.

This is a hybrid role based in Toronto, with onsite attendance required as needed.

Key Responsibilities

Lead and support contact centre transformation initiatives.
Facilitate stakeholder workshops and discovery sessions in both French and English.
Gather, document, and translate business and technical requirements.
Design and optimize routing, queue, and IVR strategies.
Support Genesys Cloud configuration, enhancements, and solution design.
Support contact centre migration and modernization programs.
Develop business requirements, process maps, workflows, and recommendations.
Work closely with business stakeholders, technical teams, developers, and project teams.
Support testing, UAT, implementation, deployment, and post-deployment activities.
Troubleshoot Genesys Cloud issues related to routing, IVR, queues, and customer or agent experiences.
Support bilingual customer journeys and contact centre experiences.

Required Qualifications

5+ years of contact centre consulting, business analysis, technical business analysis, or transformation experience.
Strong hands-on experience with Genesys Cloud.
Experience with contact centre migrations and CCaaS solutions.
Experience gathering and documenting business and technical requirements.
Strong understanding of contact centre routing, queues, IVR, and customer journeys.
Strong stakeholder engagement and communication skills.
Strong analytical, troubleshooting, and problem-solving skills.
Fluent in both French and English, written and spoken.
Experience in financial services is preferred.

Technical Skills

Genesys Cloud
Genesys Cloud Architect
Amazon Connect, preferred
IVR Design
Call Routing and Queue Management
Customer Journey Analysis
Requirements Gathering
Process Mapping
Contact Centre Migration and Modernization
CCaaS Solutions
Testing and UAT

Our employees are the ambassadors of CONNEX with clients and business partners. Their skills, integrity, and sense of responsibility are the keys to our success. Training for all employees, regardless of their function in our organization, is considered a priority. In addition, our pay scale is competitive, and we offer a full range of benefits.

Interested in enriching your work experience? We need people like you who are passionate and committed. If you want to join our team, apply today!

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More about this job

Responsibilities

Lead contact centre transformation initiatives and facilitate stakeholder workshops to gather and document business requirements. Design and optimize routing, IVR strategies, and support Genesys Cloud configuration and migration programs.

Requirements

Requires 5+ years of experience in contact centre consulting or business analysis with strong hands-on expertise in Genesys Cloud. Candidates must be fluent in both French and English, written and spoken.

Skills

Genesys Cloud
Contact Centre Transformation
IVR Strategy
Business Analysis
Technical Business Analysis
Routing
Queuing
Customer Experience Optimization
CCaaS Solutions
Process Mapping
Requirements Gathering
UAT
Stakeholder Engagement
Troubleshooting
Amazon Connect
Customer Journey Analysis

Benefits

Competitive pay scale
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud
Contact Centre
Business Analyst
IVR
Routing
Queuing
CCaaS
Transformation
Migration
Modernization
Customer Journey
UAT
Stakeholder Management
Amazon Connect
Process Mapping
Financial Services
Bilingual
Technical Business Analysis
Solution Design
Deployment

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