Full-time jobs in Markham, Ontario

Find full-time jobs in Markham, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Markham

Added 12 mins ago
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International Customer Care Services Inc.

Customer Care Representative

Vaughan, ON, Canada

Full-time

Within 25 km of Markham · About 24.2 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posted: Oct 20, 2026

Original job description

Company Description International Customer Care Services Inc. (ICCS Inc.) is a leading provider of contact center services to organizations of all sizes across diverse industries worldwide. The company focuses on delivering high-quality customer interactions that support client brands and business goals. ICCS Inc. offers scalable solutions tailored to each client’s operational needs and service standards. Team members work in a dynamic, service-oriented environment with opportunities to support international customers. The company values professionalism, reliability, and a commitment to excellent customer care.
Role Description This is a full-time, on-site Customer Care Representative role based in Vaughan, ON. The Customer Care Representative will handle inbound and outbound customer inquiries via phone, email, and other communication channels, ensuring timely and accurate responses. The role includes resolving issues, answering questions about products or services, and documenting interactions in company systems. Team members will follow established processes, escalate complex cases when needed, and contribute to maintaining high customer satisfaction scores. The position involves collaborating with colleagues and supervisors to improve service quality and support continuous process improvement.
Qualifications

Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.
Demonstrated Customer Satisfaction focus, including a commitment to providing positive, solution-oriented experiences.
Excellent Communication and Interpersonal Skills, both verbal and written, for clear and respectful interactions.
Ability to manage time efficiently, multitask, and work in a fast-paced contact center environment.
Comfort using computer systems, CRM tools, and basic office software to document and track customer interactions.
Previous experience in a contact center or customer-facing role is an asset but not required.
High school diploma or equivalent; post-secondary education in a related field is an advantage.
Availability to work flexible shifts, including evenings or weekends, based on operational needs.

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More about this job

Responsibilities

Handle inbound and outbound customer inquiries by phone, email, and other channels; answer questions, resolve issues, and document interactions in company systems. Follow established processes, escalate complex cases, collaborate with colleagues and supervisors, and support service quality and continuous improvement.

Requirements

Strong customer service and support skills, a customer satisfaction focus, and clear verbal and written communication are required, along with the ability to multitask in a fast-paced environment. Comfort with computer systems, CRM tools, and office software is expected; contact center or customer-facing experience is an asset, and a high school diploma or equivalent is specified, with related post-secondary education advantageous.

Skills

Customer Service
Customer Support
Issue Resolution
Customer Satisfaction
Verbal Communication
Written Communication
Interpersonal Skills
Time Management
Multitasking
CRM Tools
Computer Systems
Documentation
Contact Center Operations
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Customer Support
Contact Center
Inbound Inquiries
Outbound Inquiries
Phone Support
Email Support
Issue Resolution
Customer Satisfaction
CRM Tools
Computer Systems
Office Software
Interaction Documentation
Case Escalation
Service Quality
Process Improvement
Flexible Shifts

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