Bilingual Amazon Connect Engineer (English/French)
Company: ConnexCare (Connex)
Location: Canada
Position Type: Full-Time
About the Role
Connex is seeking an experienced Bilingual Amazon Connect Engineer to design, develop, and support cloud-based contact centre solutions using Amazon Connect and AWS technologies.
The ideal candidate will have hands-on experience building Amazon Connect environments, integrating AWS services, and troubleshooting complex technical issues. Strong communication skills in both English and French are essential.
Key Responsibilities
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Design, configure, and maintain Amazon Connect contact centre solutions.
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Develop and optimize contact flows, routing profiles, queues, and IVR systems.
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Build integrations using AWS Lambda, Amazon Lex, API Gateway, and other AWS services.
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Implement automation, reporting, and monitoring solutions.
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Troubleshoot Amazon Connect issues and provide ongoing technical support.
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Collaborate with internal teams and clients to understand business requirements.
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Support contact centre migrations, enhancements, and new implementations.
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Create and maintain technical documentation.
Required Qualifications
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Professional fluency in English and French, both written and spoken.
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Hands-on experience implementing and supporting Amazon Connect.
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Strong knowledge of AWS Lambda, Amazon Lex, and API integrations.
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Experience developing and troubleshooting Amazon Connect contact flows.
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Understanding of contact centre operations, IVR, call routing, and telephony.
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Experience with Python or JavaScript.
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Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications
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AWS certifications.
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Experience with Amazon Bedrock, Contact Lens, CloudWatch, or Amazon S3.
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Experience migrating contact centres from platforms such as Genesys, Five9, or Cisco.
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Familiarity with CRM integrations and conversational AI.
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Experience working in client-facing or consulting environments.
Why Join Connex?
Join a team delivering modern cloud contact centre solutions using AWS technology. You'll have the opportunity to work on diverse projects, contribute to technical decisions, and help clients improve their customer experience.
